jiliq Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how jiliq ("jiliq," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," "you") who access or use the jiliq website, mobile platform, and related services (collectively, the "Platform").

1.2 jiliq is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

1.3 By registering an account on jiliq or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the jiliq Platform.

1.4 This Policy should be read alongside jiliq's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

2. Personal Data We Collect

jiliq collects the following categories of personal data from players:

2.1 jiliq does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected, it is handled with the highest level of care and protection.

3. How We Collect Your Data

jiliq collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.
• Regulatory sources: Data received from PAGCOR or other regulatory bodies in connection with licensing, compliance, or investigation requirements.

4. How We Use Your Personal Data

jiliq uses your personal data for the following purposes:

• To create, manage, and maintain your jiliq player account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and the DPA;
• To process deposits, withdrawals, and other financial transactions securely;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• To comply with applicable Philippine laws, regulations, and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC) where required;
• To provide customer support and resolve disputes;
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion requests;
• To send you transactional communications (account confirmations, deposit/withdrawal notifications, security alerts);
• To send you promotional communications and personalized offers, where you have provided consent;
• To improve the jiliq Platform, analyze usage patterns, and develop new features;
• To enforce our Terms & Conditions and other policies.

4.1 jiliq will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliq processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., operating your jiliq account, processing transactions);
• Legal obligation: Processing required to comply with Philippine law, PAGCOR regulations, AML obligations, and tax requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 jiliq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service providers: KYC verification providers, payment processors (GCash, PayMaya, banking partners), IT infrastructure providers, customer support platforms, and analytics providers — all bound by data processing agreements and confidentiality obligations;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, the Bureau of Internal Revenue, and other Philippine government agencies, where required by law or regulation;
• Law enforcement: Philippine law enforcement agencies, where required by a valid court order, subpoena, or other legal process;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jiliq's assets, your data may be transferred to the acquiring entity, subject to the same privacy protections;
• With your consent: Any other sharing that you have explicitly authorized.

6.2 All third-party service providers who process personal data on behalf of jiliq are required to implement appropriate technical and organizational security measures and to process data only in accordance with jiliq's instructions.

7. Data Retention

7.1 jiliq retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with PAGCOR licensing requirements and AML regulations;
• Financial transaction records are retained for a minimum of five (5) years, as required by the Anti-Money Laundering Act and related regulations;
• Customer support communications are retained for three (3) years after the resolution of the relevant issue;
• Marketing preference data is retained until you withdraw consent or close your account;
• Technical and usage data (logs, session data) is retained for up to twelve (12) months for security and analytics purposes.

7.2 When personal data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, jiliq will securely delete or anonymize the data in accordance with its data disposal procedures.

8. Data Security

8.1 jiliq implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jiliq Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts;
• Secure data centers with physical access controls.

8.2 While jiliq takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jiliq will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

8.3 You are responsible for maintaining the confidentiality of your jiliq Login credentials. Please use a strong, unique password and enable any available security features on your account. Notify jiliq immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliq:

• Right to be informed: You have the right to know what personal data jiliq collects about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jiliq holds about you at any time. We will respond to verified access requests within fifteen (15) business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your jiliq account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliq's legal retention obligations under PAGCOR regulations and AML law.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jiliq's overriding legal obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe jiliq has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9.1 To exercise any of the rights listed above, please contact jiliq's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. We may require you to verify your identity before processing your request.

10. Cookies & Tracking Technologies

10.1 jiliq uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate the Platform, remember your preferences, analyze usage, and deliver relevant content. Cookies are small text files stored on your device when you visit the jiliq Platform.

10.2 jiliq uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security. No consent is required for these cookies.
• Functional cookies: Remember your preferences (language, display settings) to improve your experience. These are enabled by default but can be disabled.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns. These are only set with your explicit consent.

10.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliq Platform. For more information on managing cookies, refer to your browser's help documentation.

11. Minors & Age Restriction

11.1 The jiliq Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations. jiliq does not knowingly collect personal data from persons under the age of 21.

11.2 If jiliq discovers that personal data has been collected from a person under 21 years of age, it will promptly delete such data and close the associated account. If you believe that jiliq may have inadvertently collected data from a minor, please contact us immediately using the details in Section 14.

11.3 jiliq uses age verification procedures during registration and KYC processes to prevent underage access to the Platform. These procedures are a core part of jiliq's commitment to responsible gaming and child protection.

12. International Data Transfers

12.1 jiliq primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, where jiliq uses cloud infrastructure or third-party service providers located abroad.

12.2 Where personal data is transferred outside the Philippines, jiliq ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

12.3 By using the jiliq Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

13. Changes to This Privacy Policy

13.1 jiliq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The "Effective Date" at the top of this Policy will be updated whenever material changes are made.

13.2 Where changes are material, jiliq will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how jiliq protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliq handles your personal data, please contact our Data Protection Officer (DPO). We are committed to addressing all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

Our Privacy Commitments to You